Web hosting provider Globat.com announced on Wednesday that it had launched a new customer service initiative designed to increase the quality of support it provides to customers.
Since the launch of the program on August 7, says Globat, the company has seen significant drops in wait times, abandoned calls and pending email tickets.
The increased customer service efforts include the doubling of both its customer and technical support centers, which are now available 24 hours a day. The company has also introduced 24-hour technical live chat and tier 2 technical support, along with increasing the resources of its email ticket center, guaranteeing a response within four hours during peak hours.
“Our customers spoke and we listened,” says Ben R. Neumann, president and CEO of Globat.com. “Customer service plays a huge role in the reputation and value of a Web hosting company and is something that will set Globat.com event further apart from other Web hosting providers. This push comes in conjunction with a series of other improvements we are implementing.”
The company says it plans to revamp its Web site during the next few weeks.